DKSH’s strong technical expertise and dependable service delivery enabled a leading global semiconductor manufacturer to strengthen the reliability of its lab operations in Malaysia. By providing responsive, high-quality support across preventive maintenance, calibration, troubleshooting, and on-site technical assistance, the team not only earned the customer’s trust but also created an opportunity to extend the same service model to India.
Challenge
The customer required a reliable service partner to manage and maintain its entire reliability lab test chamber and system environment. This included environmental test chambers and biasing test racks, all of which are critical to ensuring minimal downtime, accurate calibration, and consistent technical support. The customer needed a partner with the technical capability and responsiveness to maintain high service standards across complex equipment.
Approach
DKSH provided a comprehensive annual service contract covering environmental test chambers and biasing test racks, including preventive maintenance, calibration, on-site technical support, troubleshooting, spare parts management, and customer training and application support. Throughout the engagement, the team demonstrated strong technical competency, responsiveness, and reliable service delivery. This consistent support helped build confidence in DKSH’s ability to meet both operational and long-term service needs.
Result
As a result, DKSH successfully secured the annual service contract for the customer’s entire reliability lab in Malaysia, achieving high customer satisfaction and trust. The strength of the service delivery also led the customer to replicate 100% of the same service scope in India. This success strengthened DKSH’s regional service presence and created further business growth opportunities.